Help Center
Guides and answers for getting started, managing tickets, billing, account security, and technical support.
Set up your help desk
Getting your team onto CinglePoint takes minutes, not weeks. Create your account, invite your team, and start receiving tickets right away.
- Create your account and verify your email
- Invite team members and assign roles
- Set up categories and your first workflow
Before you invite your team:
- Decide on your ticket categories
- Set up your support email address
- Assign an admin for each department
- Import existing tickets, if any
The life of a ticket
Submitted
An employee or customer opens a request.
Categorized
The ticket is tagged by type and priority.
Assigned
It's routed to the right team member.
Resolved
Status updates automatically as work is done.
Billing & Plan Changes
Need to upgrade, downgrade, or update your payment method? Our team can walk you through your options and make sure your plan fits your team's size and ticket volume.
View Plans & PricingHave ready when you contact us:
- Your account email
- Current plan name
- Number of team members you need
Notifications can be sent for:
- New ticket submitted
- Ticket assigned or reassigned
- Status change or new reply
Notification Settings
Control which email and in-app alerts you and your team receive from your account notification settings, so the right people stay informed without the noise.
Explore IntegrationsConnect the tools you already use
CinglePoint connects to the email, chat, and business tools your team relies on — so tickets fit into your existing workflow.
Email Forwarding
Turn incoming support emails into tickets automatically.
Chat & Messaging
Get ticket alerts in the chat tools your team already uses.
API Access
Build custom automations on top of the CinglePoint API.
Technical Support
Setup help, integration troubleshooting, and questions about how a feature works — our technical support team is ready to assist.
Account & Security
Password resets, team member access, and role permissions — contact us and we'll help sort it out.
Still need help?
Check our full FAQ or reach out directly — we're happy to help.