Helping small teams deliver great support.
CinglePoint is a help desk and ticketing platform built for small businesses — giving teams the tools to organize, track, and resolve support requests without enterprise complexity.
Who we are
CinglePoint is a software company dedicated to helping small businesses deliver exceptional support. We build the ticketing and help desk tools that let employees and customers submit requests, and let support teams organize, assign, and resolve them without the complexity of enterprise software.
We started CinglePoint because most help desk software is built for enterprise IT departments with dedicated admins — not for the small business owner also handling sales, hiring, and everything else. Our team is focused on keeping the product simple, fast to set up, and priced for teams that are still growing.
Our mission is simple: help small teams deliver support that feels big, without the overhead that usually comes with it.
Built on a simple idea
CinglePoint was founded on the belief that great support software shouldn't require an IT department to run. What started as a simple ticketing tool has grown into a full help desk platform — while our approach has never changed: keep it simple, keep it fast, and build what small teams actually need.
A Simple Start
CinglePoint launched with a single focus: give small teams one place to manage support requests.
Growing With Trust
Word-of-mouth referrals and renewing customers helped our team and product grow, one resolved ticket at a time.
Looking Ahead
Today, we continue to invest in our people and our product as we build for the next generation of small business teams.
What CinglePoint gives your team
One platform providing everything a small support team needs — without the setup time or price tag of enterprise software.
Ticket Management
Status Tracking
Team Assignment
Notifications
Reporting
Role-Based Access
Automations
Integrations
The CinglePoint team is passionate about helping small businesses deliver support that feels effortless — for their team and their customers.
Supporting the small business community
Community isn't an afterthought at CinglePoint — it's part of our mission. We sponsor small business events, contribute to open-source tools, and encourage our team to get involved in the communities where they live and work.
The values that guide our team
Integrity
We always do the right thing.
Customer First
Every decision begins with the customer.
Innovation
We embrace technology and continuous improvement.
Teamwork
Great things happen when great people work together.
Community
We believe in giving back to our local communities.
Growth
We invest in people.
Excellence
We pursue excellence in everything we do.
Leadership Philosophy
We lead by example, invest in our people, and believe that empowered employees create exceptional customer experiences. Leadership at CinglePoint means listening first and leading by service.
Technology Focus
Technology moves fast — our team stays ahead of it, so our customers never have to. We prioritize ongoing training so every consultant can guide you with confidence.
Our Vision
To become the most trusted help desk platform for small business by delivering software that's genuinely simple, developing exceptional employees, and helping every team we serve support their customers better.