Questions? We've got answers.

CinglePoint is a help desk and ticketing platform built for small businesses, giving teams one place to receive, organize, and resolve support requests from employees and customers.

No. CinglePoint is entirely web-based — just log in from any browser. No installation or IT setup required.

Yes, every plan is completely free during our early access period, with no credit card required. See our Pricing page for plan details.

Yes. Upgrade, downgrade, or cancel at any time from your account settings — changes take effect on your next billing cycle.

Through your customer portal, a dedicated support email address, or an embedded form on your website — every submission becomes a ticket automatically.

Yes. Automation rules let you auto-assign tickets by category, priority, or team member workload. See our Automations page for details.

Yes — our onboarding team can help import existing tickets from a spreadsheet or another help desk tool as part of getting started.

Absolutely. From IT to customer support to HR, each department can have its own categories, workflows, and permissions. Visit our Solutions page to learn more.

Yes, Business plan customers get a dedicated onboarding contact and priority support who understands their account.

Visit our Careers page to learn about open positions, our hiring process, and how to apply.